EnCase App Central FAQ

  • Q. Am I able to view the source code for the apps?

    A. No, the source code is protected to in order to provide you with the most competitive options.

  • Q. What is EnCase App Central?

    A. Guidance Software developed EnCase App Central as an online app marketplace allow our users and internal development teams to submit and share their EnScripts.

  • Q. How do I submit my App?

    A. To submit an app, you must first fill out the form from the link below. Upon completing this form you’ll be provided a submission tool with which you can submit your app. https://security.opentext.com/app/become-a-developer

  • Q. Who do I contact for technical support?

    A. All apps on App Central are supported by the developer or company that created them. Please contact them directly in their EnCase App Central sub-forum on the Guidance Support Portal. The link to the support portal can be found on the app product page on App Central.

  • Q. Who do I contact for customer service?

    A. customerservice@guid.com or +1 (626) 229-9191

  • Q. What countries are eligible/not eligible to download apps?

    A. Apps are currently available in the countries that appear on this list: http://www.bis.doc.gov/encryption/740supp3.pdf

  • Q. Who writes and tests the apps that are offered in EnCase App Central?

    A. The majority of apps are written by EnCase users, third-party software developers and Guidance Software employees. The apps are tested within Guidance Software only to ensure they contain no malicious code.